FAQ

1. What types of products do you sell? We offer a wide variety of beauty products, including:

  • Skincare: Moisturizers, cleansers, serums, face masks, and more.
  • Makeup: Foundations, lipsticks, eyeliners, eyeshadows, and other cosmetics.
  • Haircare: Shampoos, conditioners, hair masks, and styling products.
  • Fragrances: Perfumes and colognes for both men and women.
  • Personal Care: Body lotions, scrubs, deodorants, and more.

2. Are the products on your website authentic? Yes, all of the products available on our website are 100% authentic and sourced directly from trusted brands and suppliers. We prioritize quality and authenticity to ensure our customers receive the best products.

3. How can I place an order? To place an order:

  1. Browse through our product categories.
  2. Add the items you want to your shopping cart.
  3. Proceed to checkout, where you can fill in your delivery information and payment details.
  4. Once your order is confirmed, you will receive an email with your order details and tracking information.

4. Do you offer free shipping? Yes! We offer free shipping on orders above Rs. 2,500 within Pakistan. For orders below this amount, a standard shipping fee applies, which will be calculated at checkout.

5. How long will it take to receive my order?

  • Local deliveries (within major cities): Typically 2-4 business days.
  • Nationwide deliveries (outside major cities): Usually takes 5-7 business days. Delivery times may vary depending on the location and courier service.

6. Can I track my order? Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment through the courier's website.

7. Do you accept international orders? At the moment, we only ship within Pakistan. We do not offer international shipping, but we hope to expand to international delivery in the future.

8. What payment methods do you accept? We accept the following payment methods:

  • Cash on Delivery (COD)
  • Credit/Debit Cards (Visa, MasterCard)
  • Bank Transfer
  • E-wallets (JazzCash, EasyPaisa)

9. How can I return a product? If you are not satisfied with your purchase, we accept returns on unused and unopened products within 7 days of delivery. To initiate a return, please contact our customer service team with your order details. Please refer to our Return Policy for more information on eligible products and return procedures.

10. My product is damaged. What should I do? We apologize if your product arrives damaged. Please contact our customer service team immediately with photos of the damaged item and the packaging. We will arrange for a replacement or refund based on the situation.

11. How can I contact customer service? If you have any questions or need assistance, you can reach our customer service team:

  • Email: [Your Email Address]
  • Phone: [Your Contact Number]
  • Live Chat: Available on our website for quick inquiries.